Privacy Policy

Who we are

Our website address is: http://www.rockymountainview.co.uk. If you have any questions about this privacy policy please contact us at rockymountainviewcottage@gmail.com.

What personal data we collect and why we collect it

Website Users

We use Google Analytics to help us analyse how you and others interact with our website, to monitor website performance and improve user experience on our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy.

Cookies

This website may use cookies. Cookies are small pieces of data that are stored on your computer, mobile phone or other device.  They do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of our website.  Cookies make the interaction between you and our website faster and easier, and may distinguish you from other users of our website.  This helps us to provide you with a good experience when you use our website and also allows us to improve our website.  

Guests/Potential Guests

If you are a guest at Rocky Mountain View, have booked a stay with us or have sent us an email enquiry, we will keep your name, contact information (e.g. telephone number, email and/or address) and information about your party and stay (e.g. no of people, whether your party includes dogs or children, length and dates of stay, preferences). We use this information so that we can fulfil our contract with you and in the event of repeat booking(s) (e.g. to keep in touch with you regarding your stay, to ensure you receive a personalised service, and to answer any queries you may have). Where you have booked your stay at Rocky Mountain View through a third party website or booking agency (e.g. Cottages.com), we will have received your personal contact information and the details regarding your party and stay from them, and may share information regarding your booking with them. We may also use this information to improve our business and services and for statistical purposes about our business. We will not use this information for marketing purposes unless you ask us to, and we do not sell this information nor do we share it with third parties for marketing purposes.

If you access the wi-fi during your stay at the cottage, our wi-fi management system may capture details about your device and usage (including device type, IP address, date and time of access and data used). This is to allow us to manage the data usage to ensure that it stays within the plan allowance.

Where we propose using your personal information for any other uses, we will ensure that we notify you first.  You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed in this Privacy Policy.

Embedded content from other websites

This website may include embedded content (e.g. videos, images, articles, etc.) or links to other websites (e.g. Facebook). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

We also have embedded widgets which enable social sharing on our website (including Facebook and Twitter). As a result, our website makes requests to the relevant platform’s servers for you to be able to share our webpages using your social media accounts. These requests make your IP address visible to the relevant platform who may use it in accordance with their data privacy policy.

These other websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We use a number of different service providers (acting as “data processors”) who provide IT services to enable us to operate our business. Your personal data is transferred to (and stored by) these data processors, who generally fall under the following categories: 

  • Website and data hosting service providers
  • Website analytics service providers
  • Document storage service providers
  • Email, contacts and calendar service providers 

For security reasons we do not name all our service providers in this Privacy Policy. If you need further information about specific data processors and the data they process for us, please contact us. 

We will only share information with other organisations where we have your permission to do so in accordance with this Privacy Policy or where we believe it is necessary for a legitimate reason connected with our business and services (e.g. we may disclose your personal information where required by law or regulation, court order or any regulatory authority, or to our professional advisors (e.g. lawyers or accountants) in order for them to provide legal or accounting services to us).

If ownership of our business changes, we may transfer your personal information to the new owners so they can continue to operate the business and this website. The new owner will be obliged to comply with this Privacy Policy. 

What third parties we receive data from

Where you have booked your stay at Rocky Mountain View through a third party website or booking agency (e.g. Cottages.com), we will have received your personal contact information and the details regarding your party and stay from them, and may share information regarding your booking with them.

International transfers

We do not directly transfer any of your personal data outside the European Economic Area (EEA). However, some of our data processors may do so. Many of our data processors operate “cloud-based systems”, which means the information is held in information data centres in different locations. All the cloud-based systems we use reserve the right to hold copies of your personal information outside the EEA to hold back-up copies, so they can guarantee recovery. Certain processors may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or pursuant to specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Providers storing data in the US may be self-certified to the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

What rights you have over your data

The law gives you the right to request a copy of the personal information we hold about you within 30 days of any request. In addition, you may request rectification or erasure of personal information, as well as the restriction of processing of your personal information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to our Privacy Policy

This Privacy Policy is dated 12 June 2019. Any changes we may make to this Policy in the future will be posted on this page. Where it makes sense because the changes are material, we will notify you of the changes by e-mail or in another appropriate manner.